Shipping & Returns
Fishing Online will ship all in-stock orders placed by 2:00 PM EST (excluding Saturday and Sunday). Tracking numbers are provided once the item ships. We take pride in being one of the fastest shippers in the industry. We stock over 99% of our products in house so that we can ship everything out as soon as possible!
*All Bonafide kayaks ship for a flat rate per kayak anywhere within the US. Jackson Kayak and Vibe models are shipped with a fixed shipping cost which varies by kayak. The promotional free shipping offer does not apply to these products. We are now shipping kayaks to the contiguous 48 states but may take additional time for shipping. We will do our absolute best to ship all kayaks out the same day that are ordered before 2 PM EST on Monday-Friday. The majority of our kayaks ship via freight, so sometimes by 2 PM EST the freight trucks have already passed our pick up facility, but we will do everything that we can to get your kayak out the door the same day that you order it. Most kayak orders that we receive by 12:00 PM EST are guaranteed to ship the same day Monday-Friday.
Shipping to the contiguous 48 states will be a flat rate of $4.95 unless your order is more than $50* (after any coupons or discounts), then your shipping is FREE! If you think that you need a package faster, you can email us at firstname.lastname@example.org or call us, and we will be happy to assist you and get your product out faster.
AK, HI, and International:
Customers can now make purchases from Hawaii and Alaska as well as some international countries like Canada, the United Kingdom, and Italy! We have integrated real-time shipping calculators to determine your cost of shipping at checkout. If you have any issues or questions, feel free to contact us. Some products are excluded from International shipping - Kayaks and electronics.
Flat Rate Mail
Flat Rate Mail is shipped via USPS, FedEx and/or UPS. Most packages, within the US, arrive within 4-6 business days. Estimated delivery dates and times do not come with a money-back guarantee.
In most cases, the expected delivery date provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee. The day that your order ships does not count towards transit time; USPS considers this a processing day. The 1, 2, or 3-day transit duration starts the day after USPS receives your package. Most orders placed before 2:00 PM EST will ship the same day.
Priority Mail Express
Domestic Priority Mail Express is an expedited service for shipping any mailable matter, with a money-back guarantee. Orders must be placed by 2:00 PM to receive next-day delivery. Scheduled delivery date depends on origin, destination, and drop-off time. Most packages will be delivered by 3:00 PM on the next delivery day. If delivery is not successful, the addressee will be notified by the USPS. If your package fails to deliver on time due to your absence, the Priority Mail Express money-back guarantee will be revoked
Returns, Exchanges and Refund Policy
Thank you for shopping at Fishing Online! If you are not entirely satisfied with your purchase, we’re here to help.
You have thirty (30) calendar days to return an item from the date you received it. The return of most new, unopened and unused items will receive a full refund. Packaged items must be returned in the original packaging for proper credit. Garments, including life jackets and survival gear, being returned must be in a perfect, returnable state. A returnable state includes that the item smells clean (not smelly of cigarette smoke or something else), the material is clean (no dirt stains, hair, deodorant marks, etc), unlaundered, all tags are attached (or with) the item, includes manufacture's packaging (if applicable), no cuts, tears, etc. type issues with the item. If you return a non-returnable state item will we will contact you via email with your options. If a return is authorized after thirty (30) calendar days for new, unused and unopened items, there will be a 15% restocking fee deducted from your credit.
Returns are shipped prepaid by the customer. Fishing Online will pay return shipping costs if the return is due to an incorrect shipment or other errors caused by Fishing Online.
Before shipping out your return, you must complete a Return Authorization Form within thirty (30) calendar days of the date you received your item(s). You will be contacted within two (2) business days with a Return Authorization number and instructions for your return. Returns received without a Return Authorization number may be refused for return and shipped back to you at your expense. Products must be returned within ten (10) business days of receiving your Return Authorization Number.
Once we receive your authorized return item(s), we will inspect the item(s) and notify you that we have received your returned item(s).
You have thirty (30) calendar days to return an item from the date you received it for an exchange. The return of most new, unopened and unused items will be authorized for exchange. You are responsible for the return shipping costs to exchange any item(s). No exchanges will be accepted after thirty (30) calendar days from when you received your item(s). Packaged items must be returned in the original packaging for proper exchange. Garments, including life jackets and survival gear, being returned must be unlaundered and accompanied by original tags and packaging.
You must follow and complete the return process (see above) before returning any item(s) for exchange. Once we receive your item(s), we will inspect them and notify you via email that we have received your item(s) and provide you a new tracking number for the exchange.
Once we receive your authorized return, we will notify you of the status of your refund after inspecting the item(s). If your return is approved, we will immediately initiate a refund to your original method of payment. If you paid with a credit card, you will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you received FREE shipping on your $50+ order and return only a portion of your order that lowers your order total under the $50 threshold, your order will be subject to the standard $4.95 shipping fee. Your return will be processed for your partial returned order less $4.95 standard shipping, plus any restocking fees that may be applicable outside of the (30) day return window.
Return and Exchange Exceptions
No credit will be issued for any final sale, clearance or consignment item(s). No returns on kayaks.
If you are unsatisfied with your purchased item(s), or item(s) has a manufacturer defect, you must complete a Return Authorization Form and submit to email@example.com within thirty (30) calendar days from the date you received your item. These situations will be examined on a case-by-case basis, and further action will be determined by the manufacturer’s guarantee and policies regarding exchanges or refunds.
If you have any questions on how to return your items or request an exchange, contact us at firstname.lastname@example.org! Fish On!