Shipping & Returns
Fishing Online will ship all in-stock orders placed by 2:00 EST (excluding Saturday and Sunday). Tracking numbers will be provided once the item is shipped. We take pride in being one of the fastest shippers in the industry. We stock over 99% of our products in house so that we can ship everything out as soon as possible!
Shipping to the contiguous 48 states will be a flat rate of $4.95 unless your order is more than $50* (after any coupons or discounts), then your shipping is FREE! If you think that you need a package faster, you can email us at firstname.lastname@example.org or call us and we will be happy to assist you and get your product out faster.
AK, HI, and International:
Customers can now make purchases from Hawaii and Alaska as well as some international countries like Canada, United Kingdom, and Italy! We have integrated real-time shipping calculators to determine your cost of shipping at checkout. If you have any issues or questions, feel free to contact us. Some products are excluded from International shipping - Kayaks and electronics.
* Jackson Kayak, Hobie, and Vibe models will be shipped with a fixed shipping cost which may vary by kayak. The promotional free shipping offer does not apply to these products. We are now shipping kayaks to the contiguous 48 states, but may take additional time for shipping.
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return an item, just log into your account. Once logged in, click the "Complete Orders" link and then navigate to the "My Account" menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period takes into consideration the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We currently do not accept returns on kayaks.