Refund policy

RETURNS

If you are unsatisfied with your purchase, we are here to help!

Return Policy

You have thirty (30) calendar days to return an item from the date you received it. The return of most new, unopened, and unused items will receive a full refund. Packaged items must be returned in the original packaging for proper credit. Garments, including life jackets and survival gear, must be returned in a perfect, returnable state. A returnable state includes that the item smells clean (not smelly of cigarette smoke or something else), the material is clean (no dirt stains, hair, deodorant marks, etc.), unlaundered, all tags are attached (or with) the item, includes manufacture's packaging (if applicable), no cuts, tears, etc. type issues with the item. If you return a non-returnable state item, we will contact you via email with your options. If a return is authorized after thirty (30) calendar days for new, unused, and unopened items, a 15% restocking fee will be deducted from your credit.
Returns are shipped prepaid by the customer. Fishing Online will pay return shipping costs if the return is due to an incorrect shipment or other errors caused by Fishing Online.

Return Steps

Before shipping out your return, you must complete a Return Authorization Form within thirty (30) calendar days of the date you received your item(s). You will be contacted within two (2) business days with a Return Authorization number and your return instructions. Returns received without a Return Authorization number may be refused for return and shipped back to you at your expense. Products must be returned within ten (10) business days of receiving your Return Authorization Number.
Once we receive your authorized return item(s), we will inspect the item(s) and notify you that we have received your returned item(s).

Exchange Options

You have thirty (30) calendar days to return an item from the date you received it for an exchange. The return of most new, unopened, and unused items will be authorized for an exchange. You are responsible for the return shipping costs for exchanging any item(s). No exchanges will be accepted after thirty (30) calendar days from receiving your item(s). Packaged items must be returned in the original packaging for proper exchange. Garments, including life jackets and survival gear, being returned must be unlaundered and accompanied by original tags and packaging.

You must follow and complete the return process (see above) before returning any item(s) for exchange. Once we receive your item(s), we will inspect them and notify you via email that we have received your item(s) and provide you with a new tracking number for the exchange.

Refund Options

Once we receive your authorized return and inspect the item (s), we will notify you of the status of your refund. If your return is approved, we will immediately initiate a refund using your original payment method. If you paid with a credit card, you will receive the credit within a certain number of days, depending on your card issuer's policies.

If you received FREE shipping on your $50+ order and return only a portion that lowers your order total under the $50 threshold, your order will be subject to the standard $4.95 shipping fee. Your return will be processed for your partial returned order less $4.95 standard shipping, plus any restocking fees that may apply outside the (30) day return window.

Return and Exchange Exceptions

No credit will be issued for any final sale, clearance, or consignment item(s). There are no returns on kayaks. Suppose you are unsatisfied with your purchased item(s) or an item(s) with a manufacturer defect. In that case, you must complete a Return Authorization Form within thirty (30) calendar days of receiving your item. These situations will be examined on a case-by-case basis, and further action will be determined by the manufacturer's guarantee and policies regarding exchanges or refunds.

*Kayaks and some electronics and kayak motors are not available for Free Shipping. Free shipping is applied after all coupons/discounts and before tax and shipping fees are calculated.

Updated January 1st, 2025 07:17 PM EST